Your no.1 source for Security and Audio Visual Products
Call us on: 01276 405320
NEXT DAY DELIVERY On all stock items ordered before 4pm!

Delivery Services

  • My delivery has arrived damaged, what should I do?
    Answer

    Refuse the delivery and call contact our Customer Services department by telephone on +44 (0) 1276 405320 or by emailing sales@connectorco.com

    If you accept delivery you must ensure you sign the Proof of Delivery (POD) as 'DAMAGED'  Please do not sign as 'unchecked' or any other such variation.

  • I have received an incorrect item / quantity. What should I do?
    Answer

    Our Customer Services team will be able to deal with your issue, so please call +44 (0) 1276 405320 or email sales@connectorco.com for a speedy solution

  • Outside the UK?
    Answer

    We can deliver all over the world please call +44 (0) 1276 405320 for more information on international deliveries

  • Can I collect my order in person?
    Answer

    Yes, you can between the hours of 09:00 and 17:00 Monday to Friday at our head office located just off Junction 4 of the M3, please call to arrange now. +44 (0) 1276 405320

  • How do I track my order?
    Answer

    Call us with your order or PO reference and we will tell you where your order is. Please call customer services on +44 (0) 1276 405320 or email sales@connectorco.com

  • How would I obtain a Proof of Delivery (POD) for my orders?
    Answer

    You can obtain a consignment reference from Customer Services by calling +44 (0) 1276 405320 or email sales@connectorco.com

    • For TNT deliveries go to www.tnt.com
    • For any other deliveries please contact Customer Service on +44 (0) 1276 405320
  • What time will my order arrive?
    Answer

    This will depend on the service you have requested at the point of order:

    • Next day Delivery Service - up to 18:00,
    • Pre-Noon Delivery Service - Up to 12:00 
    • Pre 10 am Delivery Service - up to 10:30, 
    • Pre 9 am Delivery Service - up to 09:00
  • What delivery options do you offer?
    Answer

    We offer a range of different delivery services with all standard domestic consignments sent using TNT. Our standard delivery service is Next Day. We also offer time deliveries and a same day service. For more information please view our Delivery Information page or please call +44 (0) 1276 405320 for more information.

  • Can you deliver direct to my customer?
    Answer

    Yes, we offer direct delivery services to all our customers. As part of this service, we also ship all direct orders as white label, and with your delivery note on requested.

Ordering from ConnectorCo

  • Where can I get a ConnectorCo catalogue?
    Answer

    You can:

    • view our E-catalogue here,
    • or download our PDF version here,
    • or request one to be posted by emailing sales@connectorco.com 
  • Do I have to pay VAT?
    Answer

    VAT of 20% is added to orders made from the United Kingdom or other members of the European Union.

    If you are a company registered for VAT in an E.U. member country then you must give us a valid VAT number at the checkout to be exempt. This exemption does NOT apply to companies within the United Kingdom.

    If you have a Special Exemption (charitable research etc.. ), you must send a copy of the exemption for the attention of Credit Control to accounts@agptrading.co.uk 

    Orders from the USA and all other countries are VAT free.

  • When is the latest time I can place an order?
    Answer

    We accept orders up to 4pm Monday to Friday

  • What happens if you don't stock the product I want?
    Answer

    We are constantly expanding our product range but if you still can't find what you're looking for please call us on +44 (0) 1276 405320.

  • How do I register for an account?
    Answer

    You can register online HERE or by phone on +44 (0) 1276 405320.

  • Who will take my order?
    Answer
    All our registered customers are serviced by a dedicated account manager, who will take your order.
  • What happens if my Account Manager is unavailable?
    Answer
    In the instance that your Account Manager is not available, you will be looked after by another member of our dedicated and highly trained team all of whom are fully qualified and experienced and can answer any questions you may have on your account or on our products.
  • How do I contact Connectorco?
    Answer

    You can contact us via phone by calling +44 (0) 1276 405320.anytime between 8:45am and 5:30pm Monday to Friday. You will be greeted by our friendly Sales Team, giving you immediate access to the person who can help you with your enquiry. If you prefer you can email us at any time via sales@connectorco.com and we will respond as soon as possible within working hours. 

Returns

  • How quickly will a credit note be raised for returned items?
    Answer

    A credit note is generally generated within 2 days, of receipt of the returned goods

Using the Website

  • How do I register for connectorco.com
    Answer

    A: If you want to register for connectorco.com you will need to follow these simple steps...

    1. Click here to take you to the registration page.
    2. You will next need to read through and accept the Terms and Conditions
    3. You will then be asked if your company has an account with ConnectorCo, if yes input your account number into the provided space.
    4. Next, you will need to fill in the application, these vary slightly depending on if you have an account with us or not.
    5. After you have completed the application click submit. A member of our web team will then check all of your details are correct and activate your registration; this process can take up to 48hrs.
    6. Once you have been activated by our web team you will receive an email confirming this within minutes. You are then ready to log in and check trade prices, stock levels, order goods and many other benefits!
  • Who maintains the ConnectorCo website?
    Answer

    We have a dedicated web team at ConnectorCo that maintains all of the content and products on the ConnectorCo website. For all website support you can reach the team on 01276 405320 or email customer.services@connectorco.com

  • What do I do if I have forgotton my password or username?
    Answer

    If you can not remember your password to the ConnectorCo website you will need to go here. On this page you will be asked for your email address, fill this in and click submit. You will then be sent a link to reset your password.

    If you can not remember your username and account number along with your password you will need to call our customer service team on 01276 405320 or email sales@connectorco.com who will be able to assist you.

What additional Services do we offer?

  • Do you have any special offers and promotions running?
    Answer

    Yes we regularly hold both ConnectorCo promotions and brand promotions via our manufacturing partners. For information on our latest promotions please ask your Account Manager.

  • What is your bespoke cable ordering service?
    Answer

    We have an in-house production team who can manufacture bespoke cables. So if you need a non-stock cable please give your Account Manager a call on +44 (0) 1276 405320 or email sales@connectorco.com

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ConnectorCo, AGP House, 2a Albany Park, Camberley GU16 7PL

01276 405320

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Copyright © 2016 Connectorco Ltd. All rights reserved. E&oE.
A&GP Trading Ltd trading as ConnectorCo. Registered in England No. 3342336